Privacy Policy

Last updated: 31/05/2018

In accordance with the General Data Protection Regulations 2018 (GDPR), this privacy policy sets out your rights and responsibilities in regards to your personal data and how CTU Consultants/ trading as/ Mentor EU uses this data.

All the personal data that we collect about you will have been supplied to us by you.

This data is used to identify your personal preferences and match your needs with relevant services, assisting in the processing of services you buy, and for marketing purposes.

It is Mentor EU’s policy never to share data with third parties that can identify you as an individual unless it is to fulfil a contractual obligation

Mentor EU Contact details for GDPR purposes

You may at any time request access to the personal data held about you and, if incorrect, request rectification by contacting us. We reserve the right to ask you for proof of your identity.

CTU Consultants/ trading as Mentor EU
5 London Road,
Tooting Broadway,
SW17 9JR,
London UK
Phone: +44 77 3858 5207
Beata Staszkow
Email:  beata.staszkow@mentoreu.com

Requests should be made in writing by letter or email.  Mentor EU will respond to your request within maximum 30 days of receipt.  This complies with GDPR.

Data we collect and how we use it

The data we collect is always provided by our clients and website visitors:  when you download a brochure from our website, when you send in questions from our website using specific forms and during personal e-mail exchanges.

See below the personal data we may collect from our website visitors:

1. Document download form : e-mail address
2. By purchasing in our shop: e-mail address, first name, last name, address, phone number, company data for invoice
3. Making an appointment: First name, last name, email, phone (mandatory fields)

This data is used to reply to your questions or process services ordered and to fulfil our contractual obligations to you, and for email marketing purposes;   the latter feature career/business tips, special offers, and webinar notifications.

Note, CTU Consultants/ trading as? Mentor EU has no access to your sensitive payment data such as your credit card number.

Data Retention

Your information is held for as long as CTU Consultants ltd/ trading as / Mentor EU, further referred to as Mentor EU,  needs it, or until you choose for it to be deleted.

See section ‘Your Rights’.

If Mentor EU deems your data is no longer useful, it will be deleted in accordance with GDPR.

Accessing your data and your Rights

Accessing your data

You may at any time request access to the personal data held about you and, if incorrect, request rectification by contacting us at the address set out in the paragraph ‘Contact Details’ of this Privacy Policy.

Your Rights

Your data is owned by you and as such you can exercise certain rights under GDPR.

• Right to be informed – You have a right to know what personal information Mentor EU stores about you and how that data is used.
• Right of access – You have the right to access the data we hold about you and confirm with us whether or not we are using it.
• Right of rectification/ correction
• Right to erasure – You have a right to have your data that is held by MentorEU erased.
• Right to restrict processing – If there is an aspect of your data that you do not want Mentor EU to process, you do have a right to restrict processing unless the data is needed to fulfil a contractual duty.
• Right to object – If there is an aspect of your data that you do not want Mentor EU to process, you do have a right to object unless the data is needed to fulfil a contractual duty.
• Right to port – You can choose to move the data we hold to a third party if you choose.
• Rights related to automated decision data processing – Currently, Mentor EU does not undertake automated profiling in relation to your data.

The system will assign you to a Mentor EU ‘list’ should you download a brochure or request details about a tour automatically.   This is used to decide what services you may or may not be interested in, and you will receive automated emails from time to time.  This includes career/business advice, special offers, and webinar notifications.

Administration of your data

This section identifies key administrators, i.e. those responsible for processing your data and who has access to it.  The following people have access to your data:

• Data Controller: Beata.Staszkow@mentoreu.com. Beata oversees the use of data, and is ultimately responsible for its processing.   She is also the point of contact for any data request
• Data Processor: Richard Teahon. Richard is responsible for much of the data entry.  He also assigns which emails are sent to which ‘email list’.  He can be contacted via email: richard@tcdm.co.uk

Where your data is stored

Your data is stored on secure servers located in the USA, and Europe. The USA servers comply with GDPR and are part of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.

Legitimate Interest and your Data

Under the Legitimate Interest section of GDPR, Mentor EU has assessed that processing your data in the following ways is in the best interests of both you and Mentor EU.

• Email Communication
• Testimonials

Email communication career/business tips and information, and special offers, and webinar notifications.  All emails show a clear and evident unsubscribe link so that you can unsubscribe from this service any time. You can also e-mail to Beata.staszkow@mentoreu.net and request to be unsubscribed.

Testimonials provided by you may be published on our website, and third party websites to promote Mentor EU services.  The information you provide directly may be published and this can include your full name and geographical area.

In accordance with your rights, you can choose to opt out of any aspect of data processing at any time and have your data erased. (See section ‘Your Rights’)

Privacy by Design

• Server hosting for this site is compliant with GDPR. Hosting company Just Host has made a full commitment to comply with GDPR and data protection.
• The site uses SSL encryption to prevent identity theft, ensuring the connection between the site and your machine is secure.
• This site does not store your data in relations to forms.  The data is sent directly to the e-mail of Mentor EU’s data controller.  If you complete a quiz or make a comment, the only information is stored is what you provide for display and discussion purposes.
• The site will present a banner inviting you to accept ‘cookies’ which are blocked by default. The functionality of Mentor EU’s site depends on your full acceptance of cookies. Functionality applies to forms, anti-spam plugins forward/back buttons, and third party tools used to improve your navigation and the business such as Google Analytics. If you chose not to accept cookies much of the site will not work correctly.
• Mentor EU does not take payments directly from you, but uses PayPal in some circumstances. PayPal has its own security systems and privacy policy. Even the redirection to PayPal from Mentor EU to take payment is encrypted to protect your privacy.
• Site administration is a protected and controlled space. This is only accessible by Mentor EU staff and any unauthorised attempt to access the administrator is blocked. It is only in these instances and in the interests of security that the following are recorded without permission of the user: IP address, username, password tested, the type of machine used, the browser, date and time, and geographical location. This information is passed on to the authorities if deemed necessary.
• Should an attack be detected by the site’s security systems, all security information intercepted during the attack is stored and reviewed in the form of log files.  Should an attack happen, the site’s safeguards will come into effect. This could involve blocking the attacker’s IP, report to an authority, report the site where the attack has been sent from, etc.
• Every page on the site has the same security measures. If you find your IP address has been blocked without an obvious reason, we recommend you contact Mentor EU to resolve the matter.

MentorEU Cookie Use Policy

In order to guarantee the correct functioning of the MentorEU website, we sometimes use small data files called “cookies” on your computer. Almost all websites do this and it is an automatic process.

What is a cookie?

A cookie is a small text file saved onto your computer or mobile device by websites you visit. Cookies, allow the website to memorize your actions and preferences (such as your connexion, screen size, pages you’ve visited, your preferred language, etc.) for a determined duration of time. Thus, if you visit the site, and come back to it later, you may have to accept the cookies policy again if the determined duration of time has expired. The cookie inserted on your device will indicate the website that you have accepted or refused cookies. Accepting cookies ensures you do not have to approve cookies on every page.

What else do we do with cookies?

Cookies on this site allow us to do the following:

• Keeping your visualisation preferences between the pages you visit (font sizes, etc.)
• Count the number of different visitors on each page in order to figure out which services or blog posts interest our visitors. This provides us with the information needed to make relevant decisions to improve your experience
• Remembering your preferences when entering a website comment
• Allowing that the back and forward buttons are functional when you navigate on the site

There is also a private and controlled section for the site administration and site security. Any user trying to connect to this section is immediately recorded in order to detect and block attacks to the site. Data collected in these instances include login details, IP address, device type, browser type, the time, and location details.

Third Party Cookies

Google Analytics

This site uses Google Analytics, a business intelligence tool from Google Inc. Google Analytics uses cookies, (text files) placed on your computer (using your browser).  The cookies record your use of the site allowing us to make informed decisions about how best to improve our services.

The data collected by Google Analytics is stored on Google servers located in the United States and are fully compliant with GDPR, the EU regulations on data privacy.

When IP Masking (IP anonymization) is activated on a site, your IP address will be compressed by Google beforehand. The compression will take place in the countries member of the European Union or the Member States of the Treaty of the European Economic Area before your data is sent to their servers in the USA. Only in exceptional circumstances will your complete IP address be transferred to Google Inc. server in the USA.  In these instances, your IP address will be compressed by Google Inc. in the USA.

Google will use this information on behalf of the owner of the site in order to analyse your use of the latter, produce reports on visitor’s activity and supply data to third services linked to the use of the site and Internet.

Google Inc. will not link your IP address information to other Google Services, although it may pass on the data to third party services.

It is possible to disable cookies by adjusting your browser.  In these instances, however, the functionality of this site may be impaired.

More information can be found here: Google Analytics Terms of Use, and Google Analytics Privacy Policy

Example forms:

• Document download form
• Commenting on a blog post

The activation of cookies is therefore absolutely not mandatory but allows displaying the right information on the right pages. You have the option to block or delete these cookies but the site will lose functionality and your user experience may be impaired. The information stored in cookies is never used to identify you personally but to identify the computer that made the request. Cookies are therefore never used other than what is given in the list above.

How to control cookies on your computer

In addition to the acceptance on our site, you can control cookie use directly on adjusting your browser settings.  You can authorise or block cookies and automate your preference.  Bear in mind, that internet use will be impaired should you choose to block or delete cookies. 

Important Note

This privacy policy only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links.

More information on your privacy and GDPR can be found here: Information Commissioner’s Office

Changes to our privacy policy

Mentor EU will update this privacy policy as necessary in function of GDPR evolutions. When we do, we’ll revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using our site, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed as your acceptance of those changes.